SASSA Status Showing “Pending” or “Referred”? Millions of people are waiting to receive the payments for the forthcoming month. Those who have not received a payment must have checked the payment status from the online portal. They have seen the status to either be “Pending” or “Referred”. Some of the people say that they have received an error in the application. So, what does this mean and how can it? These statuses might be confusing at first, but by understanding the causes, it eases the beneficiaries. These statuses signify that the application is incomplete and the person needs to reapply with the relevant information.
“Pending” or “Referred” SASSA Status – Overview
| Article On | SASSA Status Showing “Pending” or “Referred”? Here’s What It Means and What to Do |
| Country | South Africa |
| Department | South African Social Security Agency |
| Category | Government Aid |
| How to Check SASSA Status? | Online, Whatsapp, Moya App, USSD Code or by calling the authorities |
| Types of SASSA Statuses | Approved, pending, declined, or referred |
| Official Website | srd.sassa.gov.za |
Quick Summary: SRD payments are administered by the South African Social Security Agency for low-income individuals and families. The purpose is to support the people financially with the monthly payments. Initially, the payments were provided for pandemic relief, but the authorities continued to provide this, considering inflation. To date, millions of people are receiving this Government Aid. The grants are of different types, starting from a R370 per month payment. There is a standard procedure that needs to be followed by the people. They need to complete an application via the official portal. But not all the applications are approved; some are said to be pending due to a mistake in the details.
What do these statuses mean?
The officials share these statuses when the application is inappropriate. The glitches in the application need to be resolved; otherwise, the payment is delayed. Let’s understand each of these with an example:
Common Reasons for “Pending” Status: Most often, the officials have a backlog of applications, due to which this status is visible in the official account. Also, the authorities have to cross-verify the details from the database. If there is an issue, then applicants can experience a delay in the process. The most common issue is the missing banking information, due to which the officials have to perform a manual review. The last reason is the issue with the means test. When the income sources are not verified, the application status is said to be pending.
How to resolve “Pending” Issue: Firstly, the applicants have to wait for upto 90 days, which is the minimum time to process an application. If the status is still showing as pending, then an applicant must take a relevant action. Now, log in to the SASSA account and check the banking information. If this is correct, then check the mobile number. After correcting both of these details, tap on submit. You do not have to reapply as it will duplicate the data. You have to simply update the missing/incorrect information. The last step is to frequently check the status to know whether it has changed or is still the same.
Common Reasons for “Referred” Status: The common reason for this status is that the application has been flagged by the SASSA officials. Meaning that a potential issue has been detected, which has made it suspicious. This is a most serious concern because the authorities think that someone is trying to conduct a scam. Another reason is that the banking details don’t match those available in the database. The officials think that maybe someone else is trying to receive the grant on your behalf, and hence, the status is ‘referred’. Lastly, missing biometric verification can also result in this status.
How to resolve the “Referred” Issue: The applicants have to correct all the details. Maybe they have moved to a different location where the net income and bank are also modified. Update these in the portal at the earliest so that the status can be changed. Another way is to call the authorities and seek guidance from them. Be ready for eKYC, which is important for biometric ID verification. For this, applicants have to visit the physical office of SASSA. Lastly, if everything is fine, then applicants have to file an appeal to reconsider the application.
Next Steps for SASSA Beneficiaries
The common fix to all the problems is to delete the previous banking information and add a new one. Also, check for other details mentioned in the application. If you think that residency and net income information needs to be changed, then do so. This includes full name, contact information, family details, or disability details. If required, upload the additional documents.
If you want to know the specific details, then call the SASSA centre. The officials will carefully understand the issue and provide you with a feasible solution. The last way is to appear in the SASSA office to complete the essential processes.
FAQs
What are the types of statuses available from SASSA?
Approved, pending, declined, or referred are some of the common statuses that are shown for the application.
Why was My Application Cancelled?
The primary reason is that the officials have found it to be suspicious, or there is missing banking information.
What to do to resolve this issue?
There are two ways: First, to connect with the officials, or secondly, to update the information in the portal.
Why have I received an official notice from SASSA?
The letter is sent because your application is considered to be suspicious. Maybe after eKYC, this issue would be solved.
How Can I Check SASSA Status?
The beneficiaries can check the status by online, Whatsapp, Moya App, USSD Code or by calling the authorities.
